TERMS AND CONDITIONS
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PRICING – Pricing is determined by the description the client supplies, and based on estimated hours of completion. If the premises is not as described (e.g. excessively dirty) CDS reserves the right to increase pricing in line with extra hours worked, outside the amount quoted, or, if not agreed to by the client, CDS will discuss required action with the client (i.e. another booking to complete) or in the case of refusal to negotiate, CDS will leave the job after rostered hours on site.
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CANCELLATIONS – a minimum of 24 hours must be given for all cancellations, otherwise charges will apply. This time is necessary to redeploy allocated staff to other jobs, and to ensure they have enough notice. If a cancellation is made ON THE DAY OF THE CLEAN, then the full quoted price will be charged.
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PAYMENT – for normal and regular cleaning, payment is to be made in line with the agreed negotiating between client & CDS at the time of booking, usually by credit/debit card charged on completion of work, or cash payment (given to a CDS staff member) upon completion. In exceptional circumstances, the client may be invoiced by prior negotiation. Home Care, Insurance and NDIS clients will normally be invoiced to the Company providing the care package.
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END OF LEASE PAYMENT – End of lease cleans require a ‘deep clean’ to satisfy the Agent/owner. As the client is usually transient (and CDS does not have a forwarding address) these jobs are to be paid PRIOR to the commencement of the work, by card or cash left on site. THIS IS NOT NEGOTIABLE.
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GUARANTEE – CDS strives to ensure all work carried out meets the client expectations. If the client has a reasonable gripe about our work, photos will be requested of the areas in question, and if validated, a cleaner will be sent to the site to rectify the work at no charge to the client. Please note that with End Of Lease cleans, we simply cannot guarantee a full bond return, as this is an issue between the client and landlord, as other factors other than cleaning come into play.
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For any inquiries please call the Manager on 0406 049 998
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